PEAK Performance For The Technical Professional is a unique, one-of-a-kind E-Book for technicians who, in addition to handling the technical and hands-on tasks related to their job on a day-to-day basis, also provide front-line customer service. Topics in this E-Book include:
Fundamentals Of Professionalism
Maintaining A Professional Approach To Customer Service
Understanding How Professionalism and Selling Go Together
Understanding What Customers Want From Any Business
Communication Skills & Establishing Rapport With Customers
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